Yes - we ship worldwide. We offer FREE Domestic and International Shipping with tracking with order above AUD$69.99.
And AUD$10.00 shipping cost with orders below AUD$69.99.
For Non-Australia Customers: Please note that customs policies and import duties vary widely for international orders outside of the Australia. Your local customs office can assist with any customs duties outside of our control.
Standard Shipping Times:
United States: 15 - 25 days
Australia: 15 - 25 days
United Kingdom: 10 - 30 days
Canada: 15 - 30 days
Europe: 15 - 25 days
Latin America: 15 - 30 days
Other Countries: 15 - 30 days
*Local holidays in origin countries that may cause a delay in shipping are not considered business days.
We do our best to process & ship all orders as soon as possible. Orders take 3-6 business days to process after placing the order before shipping out. We do not ship out on weekends.
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation. Please email us at: firstname.lastname@example.org.
Primarily, we ship out from fulfillment centers in Eastern Asia, and Australia. If the item you've purchased is out of inventory in your nearest location, we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number or you could find it in your store member account.
If you have trouble finding your tracking information, please contact email@example.com for assistance.
We regrettably do not offer returns or exchanges. However, for products that are defective or damaged during shipping, please contact us right away and we will work on reshipping you our items.
Please contact us within 48 hours from when an order arrives at your address.
Please feel free to contact us at firstname.lastname@example.org.
If you are unsatisfied with your order - please contact our support and we will do our best to help you out!
We recommend using these types of cards on all your transactions:
Visa, Mastercard, Paypal. Apple Pay, American Express
Please note that all credit card payments are processed using 3D Secure (3DS), a payment authentication system to protect you against unauthorized use when you shop with us. One-Time Password (OTP) is sent to your mobile number for authentication. Please contact your issuing bank regarding your card's enrollment for OTP.